Email Instructions for PromptSite Customers

Outlook and other clients

To add your new email, open the “Accounts” settings on your email client (Outlook or other). Add the new account and as you enter the settings check to make sure you do the following:

1. In the “Account Name” enter the full email address: username@promptsite.com (like martha@ promptsite.com only use your domain, not promptsite.com)

2. For both Incoming (POP3) and Outgoing (SMTP) enter this for the server information: mail.promptsite.com (use your domain, not promptsite.com)

3. DO Check the “My server requires authentication” box.

4. Do NOT check the “Logon using Secure Password Authentication”

5. For Outlook Express, the screen shots on the next page may be helpful.

Webmail

You can log in to your account using just your web browser like Internet Explorer or Firefox by going to http://promptsite.com/webmail (again, use your domain instead of promptsite.com, but add “/webmail” at the end). Your user name is your full email address. Once logged in there you will see two options “Horde” and “SquirrelMail” - - either can be used to view your mail.

Changing your password, Forwarding and Auto Respond

You can change your password, have your email forwarded to another account or set an automatic response by logging in and clicking the links at the bottom of the page.

Outlook Express Instructions

	In the upper menu, go to “Tools” then “Accounts”
	Click “Add” then “Mail” and follow the screens using the server info provided on Page 1.

	After you’ve entered the information, check your “Properties” on the new account as shown. “General” should look like this.
	Your “Server” tab will look like this (use your own domain instead of PromptSite). Make sure your check boxes are as shown.